Effective date: 2026-08-24
CSCODETECH sells digital source code products, license access, installation services, and optional support add-ons. Because these products are delivered electronically and can be copied after access is granted, refund eligibility is handled carefully and fairly.
Digital Product Purchases
All source code, templates, scripts, UI kits, mobile apps, admin panels, documentation, and downloadable files are treated as digital goods. Once a product file, license key, private repository, documentation link, or downloadable package has been delivered or accessed, the order is generally considered final and non-refundable.
When a Refund May Be Considered
- The same order was charged more than once because of a payment gateway error.
- The purchased product was not delivered and our team cannot resolve delivery within a reasonable time.
- The product page clearly promised a core feature that is completely absent from the delivered package.
- A service add-on has not yet been started and you request cancellation before our team begins work.
When Refunds Are Not Available
- You changed your mind after purchase.
- You purchased the wrong product, license tier, or add-on.
- You downloaded, opened, copied, deployed, or received the source code package.
- Your server, hosting, third-party API, SMS gateway, app store, payment gateway, or domain configuration is not compatible.
- You expected customization, installation, branding, publishing, or third-party setup that was not included in the selected product or add-on.
- You do not have the technical knowledge required to install, modify, or deploy the source code.
Installation and Service Add-ons
Installation, setup, consultation, reskinning, configuration, publishing, and customization services are refundable only before work starts. Once our team has begun analysis, communication, server access review, setup, configuration, or delivery work, the service fee becomes non-refundable.
How to Request Review
Contact support within 7 days of purchase with your order number, product name, payment reference, and a clear explanation of the issue. We may ask for screenshots, server details, error logs, or access details to verify the case.
Resolution Options
Depending on the situation, CSCODETECH may provide troubleshooting support, replacement files, updated documentation, store credit, a corrected license, or a refund where applicable. Approved refunds are processed through the original payment method when possible.
Note: This policy does not limit any mandatory consumer rights that may apply under applicable law.